At Urban Resort Concepts (URC) we return not only to the origins of luxury through simplicity of design, context, craftsmanship and attention to detail. We have also cultivated a revolutionary new service and product culture that is quickly becoming our second nature and the professional attitude and outlook we all share. Hostmanship©.
We have long believed in the running of a luxury hotel being a craft and not merely a business and are making changes to our role as host that are unprecedented in our industry.
Hostmanship© is not an abstract painting but a composition of innovation, intuition and generosity, as well as an explorative and sensory journey that goes well beyond conventional luxury.
It is a world, in which our guests feel expected, a culture where people come first and an experience that is handcrafted.
At URC we want your experience to be human, intuitive, inclusive, generous and engaging. This requires skillful, committed and professional colleagues with a resolutely can-do attitude and empowerement to create an experience that is uniquely yours, but also an end to petty charges, undue bureaucracy and processes that are not designed around your needs.
To start, these are some of the benefits and inclusions that our guests are already enjoying or will be able to enjoy soon, each time they stay at any of our hotels, with little to no "small print";
• Guaranteed 24 hour check-in and check-out.
• URC & LUXE City Guide app for qualifying rates.
• Fully stocked mini bar.
• Best in class WiFi anywhere in the hotel.
• Daily Breakfast for two in our restaurants, lounges, your guest room or on the go.
• No check out required, unless you wish so.
• Laundry and pressing.
• Secretarial services.
• Use of meeting room for up to 2 hours.
• Local calls.
We are working on even more benefits that will be rolled out over time and on implementing the benefits currently not yet available at select properties to become available soon.
I am mindful that we will make the occasional error. But we will only make it once and do everything it takes to make it right again.
Discover True Hostmanship©.
Urban Resort Concepts